Privacy Policy and Cookies Policy

Privacy Policy

At the Institute of Business and Technology (IBT), we place a high value on safeguarding your privacy and empowering you with cutting-edge technology for a safe and seamless online experience. We strive to provide you with the utmost protection and convenience, so you can browse the internet with peace of mind.

Our commitment to protecting your personal data is of utmost importance to us. We adhere to UK data protection law and the General Data Protection Regulation EU 2016/679 (GDPR) to ensure that your data is safe with us. As the 'controller' of the personal data that you provide us, we make it our priority to use it only for the purposes for which it was intended.

Who do we process Personal Data about?

As a data controller, we process personal data of various stakeholders, including customers, business contacts, learners, consultants, legal advisors, staff, and other partner contacts.

Why do we need to process Personal Data?

We will only use your personal data when it is necessary for the following purposes:

  • Providing services that you have contracted to receive.
  • Negotiating or establishing agreements to offer you our services.
  • Promoting our own goods and services.
  • Managing our accounts and records.

We may also use your personal data if required by law, including responding to law enforcement authorities and competent bodies to prevent or detect crime, fraud, and money laundering.

Uses of your Personal Data

IBT uses personal information solely for the following purposes:

  • To operate, maintain, and monitor the IBT website, ensuring the quality, security, and continuous improvement of the service.
  • To establish and deliver the products and services that you have contracted to receive, and to fulfil our own record-keeping and regulatory reporting obligations.
  • To complete payment transactions for goods and services that you have ordered, such as replacement qualification certificates or badges.
  • To email you routine service updates or issues relating to your use of our services.
  • To respond to your requests to be contacted or answer your queries, including if you telephone, email, or write to us.
  • To resolve any complaints or disputes.
  • To send you offer and promotional material related to our own products and services if you have given us your consent to do so, including updates, awards, events, and news that may be of interest to you.

Sharing your Personal Data

IBT values your privacy and takes the security of your data seriously. That's why we want to reassure you that we never sell, rent, or lease your data to any third parties.

We understand that your information is personal and IBT may share the same with trusted and associated parties when required to do so by law or a similar obligation.

To ensure the best possible service, we work with service providers who help us deliver our goods and services, perform statistical analysis, manage email or postal mail services, provide customer support, or arrange for deliveries. However, we hold all our service providers to the highest standards and prohibit them, under contract, from using your personal information for any purpose other than providing these services to IBT. They are also required to maintain the confidentiality, security, and lawful use of your information. You can trust that your data is in good hands with IBT.

Special Category (sensitive) Personal Data

At IBT, we understand that your privacy is important. That's why we only collect and process special category data when it is absolutely necessary.

We limit the special category data we use to evidence of physical or mental health or condition that is required to confirm eligibility for special learner adjustments. We assure to never process this information for any other purpose.

However, if you ever change your mind about providing us with this information, you have the right to withdraw your consent for processing it at any time. If you withdraw your consent for processing medical data, it may result in the withdrawal or refusal for learning support arrangements.

We may also collect information such as race, religion, and ethnicity, but only when legally required to report on statistics relating to equal opportunities, discrimination, and diversity.


At IBT, we value your privacy and will only send you marketing communications if you have given us your express consent. Our newsletters, surveys, award and event invitations and other promotional materials are designed to keep you up-to-date on everything that's happening at IBT.

If you've already given us your consent but would like to change your communication preferences, please don't hesitate to email us at

How long do we retain your Personal Data?

We will keep your personal data for as long as we have an active contract with you, and for five years after the contract ends or expires. This is necessary to ensure that we can fulfil any legal, contractual, or audit requirements that may arise during this period.

Security of your Personal Data

At IBT, we believe that your personal information is your personal business. That's why we have implemented rigorous security measures to protect your data from any unauthorized access, use, or disclosure. We have robust processes in place to handle any suspected security incidents, including notifying you and any regulatory bodies where required by law. Our computer servers and applications operate in a secure and controlled environment, ensuring that your information is always protected from unauthorized access, use, damage, or destruction. With IBT, you can be confident that your personal information is in safe hands.


Cookies are an essential component of a seamless online experience. They are small yet powerful pieces of information that a website can store on your hard drive to remember your preferences and actions. This way, you don't have to fill out the same information repeatedly, and the website can provide you with tailored content.

Moreover, cookies are used to anonymously track how visitors interact with the website. This helps us understand our users better, and ultimately, provide them with a better online experience. By using cookies, we can see where our users come from, what pages they visit, and what actions they take. This enables us to optimize our website and make it more user-friendly.

Google analytics

Our website uses traffic log cookies to collect information about how our pages are used. The data we gather is analysed and evaluated to improve our website and tailor it to the needs of our users. We take your privacy seriously and no data specific to any identifiable user is retained.

If you prefer not to exchange cookies with web servers, you can easily adjust your browser settings. Simply install a browser add-on from the following site to opt out.

While most web browsers automatically accept cookies, you have the option to decline them if you choose. However, please note that declining cookies may prevent you from fully accessing the website. To learn more about cookies, please visit

Your Rights

As per the GDPR and UK data protection laws, you have certain rights regarding the processing of your personal data. These rights include:

  • the right to be informed about how your personal data is being processed
  • the right to have your information processed securely
  • the right to access your personal data held by IBT
  • the right to have your inaccurate personal data corrected
  • the right to know how long your personal information will be retained
  • the right to request erasure of your personal data if there is no legal, statutory or regulatory reason for processing it
  • the right to restrict the processing of your personal information if it causes or is likely to cause harm or distress (subject to IBT's legal obligations for processing),
  • the right to be informed about any automated processing
  • the right to complain to the UK Information Commissioner in case your rights have been breached, and IBT has been unable to resolve the issue.

Changes to this policy

IBT values customer feedback and occasionally updates its Statement of Privacy to ensure your data is always protected. Remember to periodically review this statement to stay informed and protect your privacy.

Contact information

Thank you for considering IBT. We are committed to providing you with the best possible service and we would love to hear your thoughts. If you have any questions or concerns, please don't hesitate to visit our website:

Alternatively, email at: